Services Excellence

Description

One important element in a business or company is service excellence or excellent service. In the face of competition with other businesses or companies, the application of excellent service is very important.

This course aim to understand in detail the relationship between service excellence, individual and team performance in the organization, work happiness and customer loyalty.

Having a strong personal vision as a direction as well as motivation to further contribute to the company’s success in serving its customers.

Methods

Lecturing

Discussion

Case Study

Role Play

Open chat
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